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Privacy Policy

1. GENERAL PRIVACY STATEMENT

At SHV Energy, we respect the privacy of individuals that interact with us via this website. This Privacy Statement describes the ways in which we, SHV Energy NV (“SHV Energy”) with registered seat global headquarters, Capellalaan 65, 2132 JL Hoofddorp in The Netherlands, collect, use and share personal data about you. By using this website, you consent to the collection and use of your personal data as described in this Privacy Statement. You also acknowledge that SHV Energy may periodically change, update or remove this Privacy Statement at its discretion. In this case, we will post updated versions of this Privacy Statement on this page. A revised Privacy Statement will apply only to data collected subsequent to its effective date. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our services following the positing of changes to the Privacy Statement will mean you accept those changes. This Privacy Statement applies to Personal Data collected by SHV Energy online, such as through this website, e-mail and other online tools, but not to offline collection.

2. Data collection, purpose, use and transfer

A. What Personal Data do we collect about you?

Most of our services do not require any form of registration, allowing you to visit our website without providing us with any information about you. However, some services may require you to register and therefore to provide us with your Personal Data. The types of Personal Data we collect depend on the interactions you have with SHV Energy and the services you use, but generally may include your name and contact details and information about your usage of the website. We may also receive your Personal Data by tracking how you interact with our services, for example by using cookies. We may collect your IP address, a number assigned to your computer whenever you access the Internet, to conduct system administration and report aggregated information to affiliates, business partners and/or vendors who conduct website analysis and website performance reviews on our behalf. In some instances, we may ask for your consent for collecting and using your Personal Data for the purposes as outlined in this Privacy Statement, in particular for sending you marketing materials, such as explanatory brochures and information or newsletters or when you participate in any online survey.

B. How do we use your Personal Data?

We may use your Personal Data only as described in this Privacy Statement, to provide you with our services, to respond to your requests and to the extent as otherwise permitted or required by applicable laws, or in support of any legal or criminal investigation. We may further anonymize and aggregate data collected through this website for statistical purposes to help us improve our products and services. Subject to your specific permission that we may collect separately, and your full control to opt out at any time, we may also use this information to market our products and services which may be of interest to you.

C. Who do we share your Personal Data with?

We may share, or otherwise disclose your Personal Data to our affiliated companies or other trusted business partners providing services on our behalf, such as for technical support, to evaluate the usefulness of this website, for marketing purposes or for other types of service delivery. We might have contracts in place with these parties to ensure that Personal Data is processed based on our instructions and in compliance with this Privacy Statement and any other appropriate confidentiality and security measures. We only share your Personal Data with these parties and other third parties as far as this is necessary to provide any services that you have requested or authorized, to protect your, our, or others’ rights, property or safety, to maintain the security of our services or if we are required to do so because of applicable laws, court or other governmental regulations, or if such disclosure is otherwise necessary in support of any legal or criminal investigation or legal proceeding. Please note that SHV Energy companies and subsidiaries, as well as authorities, customers and suppliers to whom we may disclose your Personal Data, may be located outside your country of domicile, potentially including countries, such as the United States, whose data protection laws may differ from those in the country in which you are located. In such cases, we will ensure that appropriate safeguards are in place to protect your Personal Data by implementing appropriate legal mechanisms, such as EU Standard Contractual Clauses. For more information please contact us at [DATA PROTECTION SHV Energy EMAIL].

D. Cookies and usage tracking

We use cookies, small text files that are automatically placed on your computer’s hard drive when you access certain websites, and similar technologies, directly or through third parties, such as web analytics services like Google Analytics. Cookies allow us to store information, such as your domain name, your internet service provider, your operating system, the date and time of access, the pages you visit or the types of searches you perform.

We may use this information to store your preferences and settings, help improve the contents of our website, to enable you to register to websites and applications, and to compile aggregated statistics to evaluate visitors’ use of our website or website activity, and for internal and market research purposes. You have the right to choose whether or not to accept cookies and to opt out of Google Analytics. You can block cookies by changing your browser settings so that cookies from the website cannot be placed on your computer or mobile device. However, please note that if you choose to refuse cookies, you may not be able to use the full functionality of the website. For further information about our use of cookies, please visit our Cookie Policy here. For more information about Google Analytics, or to opt out of Google Analytics, please click here and go to https://tools.google.com/dlpage/gaoptout?hl=en

3. Data Security and Retention

A. How do we protect your Personal Data?

SHV Energy is aware of how important the discreet treatment and protection of information transmitted by you via the Internet is. Data security on our Websites is given absolute priority. We have therefore made great effort to ensure that our online security measures are effective. SHV Energy shop sites are encrypted with SSL technology.

SHV Energy websites requiring the input of commercially relevant data, such as a credit card number, are transmitted with SSL encryption. SHV Energy endeavors to continuously adjust encryption technology along with technological progress in order to ensure the confidentiality of data transmitted via the Internet. SHV Energy is following the ISF Standard of Good Practice for Information Security as outlined on the Security Forum Website.

B. How long will we store your Personal Data?

We will store your Personal Data as long as required to fulfill the purposes outlined in this Privacy Statement, unless a longer or shorter retention period is required or permitted by law.

4. Access Control and Privacy Rights

A. How may you access and control your Personal Data?

On our Website you can delete your digital Footprint directly by using the function available on our Data Protection & Privacy Statement. To execute your rights in respect to your personal data, see the section “What rights do you have in respect to your personal data?” below.

B. What rights do you have in respect to your personal data?

You have the right to know and inquire what Personal Data we hold about you and to request the correction or deletion of your Personal Data held by us or by a third party with whom we conduct business. In addition, you have the right to object to or to request the restriction of the processing of your Personal Data and you may contact your local data protection authority and file a complaint regarding the processing of your Personal Data.

If you would like to make such request, please contact us as described in the section “How to contact us” below. After providing satisfactory proof of identity, we will respond within a reasonable time.

5. Contact Us

Please contact SHV Energy if you wish to modify or verify personal information that you have submitted or if you have questions about the information that is maintained.

If you have any questions or concerns about this Privacy Policy, please contact us at [DATA PRIVACY SHV Energy EMAIL].